Our Sales terms and conditions

Placing an order

Your order will be processed between 9:00 am and 5:00 pm from Monday to Friday. Orders placed outside of business hours will be processed the next business day. If necessary, we will contact you right away to confirm any details that require clarification

Cancelling an order

You may call or email us to cancel any order prior to production. However, if production has started, a restocking fee may be applied in the case of certain custom-made products. We can not cancel an order that has already shipped from our facilities.

Payment methods

Payment must be made in full before any goods are dispatched. We currently accept major Credit Cards through Moneris solution or Paypal; as well as Checks or Wire transfers. A Paypal account is not required for paying with a credit card

Production and delivery time

Manufacturing lead times vary by type of product / service to another. Please refer to your advisor or sections dedicated to this purpose to learn more. For small and medium sized orders’ production time is calculated and begins after receipt of your payment. Larger orders may require a longer production. Please contact us by phone or email for an estimate. Delivery timeframe depends on the shipping option you select.


We typically use UPS for shipping. Depending on your location, 2 options should be available to you: Express (1 to 3 days) or Standard (2 to 10 days). Please contact us for a shipping cost approximation if shipping options are not available for your country

Returning your order

You must examine the completed order and notify us of any discrepancies within 48 hours of receipt of order. If any items are defective upon receipt, we will endeavour to replace or repair them in the best possible time frame. If our products did not suit you for any reason, please call us within 30 days of receipt of your order to arrange for a refund. Custom-made products may carry a restocking fee. Shipping charges cannot be refunded. All products must be returned in their original packaging without damage or wear.

Refunds or exchange

If the product didn't suit you and you would like to return it, we will reimburse you the full amount, or exchange it for one that fits your needs. Custom made products may require a restocking fee. You may contact us for further information. Shipping charges cannot be reimbursed and the products must be returned in their original packaging without damage or wear. Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit. Materials Printing and graphic design services are not part of these terms and conditions

Printed materials

Printed materials and / or customized are NON-REFUNDABLE. If you find any discrepancies in your Poster order, communicate with us to explain the problem and we will take appropriate measures to correct the situation. However Poster Printing services are not part of the 30 Days Money back guarantee 

Product limitations

The materials used in our products are able by design to withstand various indoor environment under normal use and conditions for extended periods of time. Apart from the Outdoor Product line like tents and flags, our products are not made for outdoor use.

Privacy policy

We do not share your information with third parties. We make it easy for you to subscribe or unsubscribe from our newsletter on any page of our site, by simply entering your e-mail address and selecting to either subscribe to or unsubscribe from our newsletter. We do not stock credit card information

Hyperlinks to other websites

Our website can occasionally give you links to access other interesting websites.

However, once you have used these links and left our site, we cannot guarantee the privacy of your information. Therefore, mediasystems.ca cannot be held liable for the protection or the privacy of the information you provide while visiting these other websites that are not governed by this privacy policy. We recommend checking the privacy policy of this external website.


Secure payment

Total peace of mind

We do not store any credit card numbers. By associating with Moneris, major secure payment company with high standards in transactions security, we ensure our clients can shop our store with total peace of mind.

The credit card payment option allows you to securely and quickly pay with a Credit Card (Visa, Mastercard...).

Payment is processed on a separate Secure page, ensuring the highest level of security for you during the SSL-encrypted transaction.

Cheques and wire transfers

We accept cheques and wire payments. Longer shipping delays may apply. Please contact us for more details.

Information Regarding Resellers

Mediasystems.ca is not a merchant middleman and do not discount off of its published pricing. The exception to this policy is only large catalogers who have a proven national circulation, place large quantity orders, and understand our history and business paradigm well. We sell direct to all end users. The Mediasystems name and product line is prevalent over the internet and our catalog circulation widespread. Our choice to not resell products in small quantities at a discount is based on our history and business model. The fact that we market direct in all industries distinguishes us from many display wholesalers who do not sell direct to end users. Please do not request or submit information for discounted or special pricing on any product and quantity where we have a published price, as that will also be your price. We intend to add a section of Used ans Refurbished items that many resellers may be interested in browsing. Please come visit us often...